Client feedback - why do we get so much value from it?
All of us at ZiaBia pride ourselves on our customer service – as a company without a tangible product #TeamZiaBia is our most valuable asset.
After each and every event, whether face-to-face or virtual, we always send the client our feedback questionnaire. This gives them the opportunity to ‘tell it like it is’!
We then use the scores and comments to better refine our service on other events in the future. We are very aware we are only as good as the last event we delivered, so complacency is not an option.
As we wound down 2021, we took some time to look at the client feedback we have received since the start of the pandemic. And we were blown away!
Out of the surveys returned, 25% were for face-to-face events and 75% for virtual.
The scores really speak for themselves and we also want to share some of the comments
“ZiaBia provided us with a fantastic event management service, with many moving parts, tight deadlines and no request was too much. Always handled with a smile and a YES response. There is no better company to partner with for event management” face-to-face event
“ZiaBia are fantastic experienced Event Managers - problem solvers, delightfully organised, creative, conscientious and trustworthy. They will bring your dream event to life, leaving you and your guests/clients in awe!”virtual event
“It was perfect, no improvement” virtual event
As 2020 was the first year we had ever designed and delivered a virtual event these comments are beyond anything we could have expected.
As the world started to open up and gain confidence we did manage to deliver a couple of face-to-face events from September onwards. Out of these surveys completed, 6% were for face-to-face events and 94% for virtual.
“[It is] a pleasure to have you support our events; it gives me peace of mind knowing I don't need to worry about a thing!” face-to-face event
“Very personable, knowledgeable and professional. Understood our work and priorities and gave us appropriate advice and insights” virtual event
“They consistently go above and beyond, I would not hesitate to recommend ZiaBia” virtual event
Who knows what 2022 has in store but we are ready for whatever comes our way!
If you would like to talk to us about how we can help your next event shine, or you would like some help formulating your feedback methods, we would be delighted to speak to you.